Refund Policy

Return Policy

At Trinovi, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we've got you covered with our hassle-free return policy.

30-Day Return Window

You have up to 30 days from the date of purchase to initiate a return. We want to make sure you have ample time to assess your products and make the best choices for your needs.

Free Returns for Various Issues

We accept returns for the following reasons, and more, free of charge:

  • Products Damaged During Shipment: In the unlikely event that your items arrive damaged, we'll replace them at no extra cost.
  • Due Date Expiration: If you receive products with an expired Best Before Date, we'll gladly provide a replacement or refund.
  • Incorrect Items Sent: If you receive the wrong items in your order, we'll correct the mistake with no additional charges.

Exceptions: Food Items with Opened or Used Packaging

For health and safety reasons, we are unable to accept returns for any food items with opened or used packaging. We appreciate your understanding, as this policy ensures the well-being of all our customers.

Easy Return Process

Initiating a return is simple:

  1. Contact Our Customer Support: Reach out to our friendly customer support team, providing your order number and details of the issue.
  2. Return Authorization: Once approved, we'll guide you through the return process and provide a return authorization.
  3. Ship It Back: Pack the items securely and send them back to us using the provided instructions.

Refunds and Replacements

Upon receiving your returned items, we'll process your refund or replacement promptly. Refunds will be issued to the original payment method.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are here to assist you and ensure your shopping experience with [Your Store Name] remains exceptional.

Thank you for choosing Trinovi!

Feel free to customize this policy according to your specific business needs and preferences.